Privacy Policy

Sky Dog Roofing Pty Ltd

Last updated: 21 September 2026

1. Introduction

Sky Dog Roofing Pty Ltd, trading as Sky Dog Roofing (“Sky Dog Roofing”, “we”, “us” or “our”), is committed to protecting the privacy and personal information of our customers, website visitors and other individuals who interact with our business.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our roofing services, website and business operations.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

This policy applies to information collected through our website, www.skydogroofing.com.au, and through our other business activities and communications.

2. Information We Collect

We may collect personal information that is reasonably necessary for our business operations and the delivery of our services.

This may include:

Contact Information

Your name, email address, telephone number, property address and other contact details.

Property and Project Information

Information relating to your property, roofing requirements, maintenance history, inspections, quotations and services provided.

This may include photographs, videos, inspection reports and other documentation relating to your property or project.

Customer Communications

Information provided through telephone calls, emails, website enquiries, online forms, text messages and other communications with our business.

Transaction Information

Information relating to quotations, invoices, payments and services purchased.

Website Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring websites and the date and time of your visit.

We may also collect information through cookies and other website tracking technologies.

3. How We Collect Information

We may collect personal information directly from you when you:

• Submit an enquiry through our website.

• Contact us by telephone, email or text message.

• Request a quotation or property inspection.

• Engage us to perform roofing or maintenance services.

• Communicate with our employees or representatives.

• Interact with our advertising or online business profiles.

Our website enquiry form has two steps. The contact details you enter in the first step (your name, company, phone, email and job address) are sent to us when you continue, so we can get back to you even if you do not complete the second step.

We may also receive information from third parties, including property managers, builders, strata managers, referral partners and other parties involved in arranging or managing roofing services.

Where reasonably necessary, we may collect property information from publicly available sources to assist with quotations, inspections and service planning.

4. How We Use Your Information

We may use personal information for the following purposes:

• Responding to enquiries and requests.

• Preparing quotations and providing information about our services.

• Arranging and performing roofing inspections, repairs, replacements and maintenance.

• Managing customer relationships and service histories.

• Processing payments and maintaining financial records.

• Communicating about existing or proposed work.

• Providing maintenance reminders and service follow-ups.

• Improving our website, services and customer experience.

• Measuring the effectiveness of our advertising and marketing activities.

• Complying with legal, regulatory and business obligations.

We may also use customer information to provide information about other relevant services offered by Sky Dog Roofing, where permitted by law.

5. Marketing Communications

From time to time, we may contact existing or prospective customers with information about our services, maintenance recommendations, promotional offers or other business updates.

Marketing communications may be delivered by email, telephone, text message or other appropriate communication channels.

We will only send electronic marketing communications where we have the necessary consent or are otherwise permitted to do so under applicable Australian law.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing communications will not prevent us from contacting you about existing work, quotations, appointments, invoices or other necessary service-related matters.

6. Website Analytics and Cookies

Our website may use cookies, analytics tools and other tracking technologies to understand how visitors interact with our website and to improve our services.

These technologies may collect information about website traffic, visitor behaviour, device information and interactions with our advertising.

We may use third-party services, including Google Analytics and Google Ads, to measure website performance, understand advertising effectiveness and improve our online presence.

Some third-party advertising technologies may also be used to deliver relevant advertising to people who have previously interacted with our website, where enabled and permitted by law.

You can manage or restrict cookies through your browser settings. Certain website features may not function as intended if cookies are disabled.

7. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for our business operations or the delivery of our services.

These parties may include:

• Employees, contractors and subcontractors involved in providing services.

• Website hosting and IT service providers.

• Customer relationship management and business administration platforms.

• Accounting, payment processing and financial service providers.

• Marketing, advertising and analytics service providers.

• Professional advisers, including accountants and legal representatives.

• Government authorities, regulators or law enforcement agencies where required or authorised by law.

We take reasonable steps to ensure that third parties handling personal information on our behalf maintain appropriate confidentiality and security measures.

We do not sell customer contact information to third parties for their independent marketing purposes.

8. Overseas Disclosure of Information

Sky Dog Roofing may use third-party software, cloud storage, communication and business management services that involve personal information being stored, accessed or processed outside Australia.

Where personal information is likely to be disclosed to overseas recipients, we will take reasonable steps to ensure that it is handled appropriately and in accordance with applicable Australian privacy obligations.

Where practicable, we will identify the countries in which overseas recipients are likely to be located.

[Before publication: confirm whether overseas disclosures occur and identify the relevant countries where practicable. This may depend on your software providers, hosting arrangements and any overseas administrative support.]

9. Security and Storage of Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically through our business management systems, email services, cloud storage platforms and other secure business applications.

Access to personal information is restricted to employees, contractors and service providers who require it for legitimate business purposes.

While we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for our business operations, service obligations and applicable legal requirements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.

10. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

In certain circumstances, we may need to verify your identity before providing access to personal information.

11. Privacy Complaints

If you have concerns about how Sky Dog Roofing has collected, used, disclosed or managed your personal information, you may contact us using the details provided below.

We will review your complaint and endeavour to respond within 30 days.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology or applicable legal requirements.

The latest version will be published on our website, together with the date it was last updated.

We encourage you to review this policy periodically.

13. Contact Us

For questions, requests or complaints relating to this Privacy Policy or the handling of your personal information, please contact:

Sky Dog Roofing Pty Ltd

Website: www.skydogroofing.com.au

Email: [email protected]

Phone: 0414 011 888

Business hours: Monday to Friday